Privacy Policy

1. Introduction

OpenFlare Technologies ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website openflare.in or use our services.

2. Business Information

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Business information (company name, designation, GST number)
• Payment information (processed securely through payment gateways)
• Communication preferences and history
• Technical support and service requests

3.2 Technical Information

• IP address and browser information
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies
• Log files and access records

3.3 Service-Related Information

• Project requirements and specifications
• Service usage patterns and preferences
• Feedback and survey responses
• Support tickets and communications

4. How We Use Your Information

We use your information for the following purposes:

• Providing and improving our services
• Processing payments and managing accounts
• Communicating about services, updates, and support
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring security
• Analyzing usage patterns to improve user experience
• Marketing communications (with your consent)
• Maintaining business records and documentation

5. Legal Basis for Processing (GDPR Compliance)

We process your personal data based on:

• Contract: To fulfill our contractual obligations
• Legitimate Interest: For business operations and improvements
• Consent: For marketing communications and cookies
• Legal Obligation: To comply with Indian laws and regulations

6. Information Sharing and Disclosure

6.1 Third-Party Service Providers

We may share information with:

• Payment processors (Razorpay, banks) for transaction processing
• Cloud service providers for data storage and hosting
• Analytics providers for website performance analysis
• Communication platforms for customer support

6.2 Legal Requirements

We may disclose information when required by:

• Indian government authorities and regulatory bodies
• Court orders and legal proceedings
• Tax authorities for GST and income tax compliance
• Law enforcement agencies for legitimate investigations

7. Data Security

We implement appropriate security measures including:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures

8. Data Retention

We retain your information for:

• Active accounts: Duration of service relationship
• Financial records: 7 years (as per Indian tax laws)
• Communication records: 3 years
• Website analytics: 2 years
• Marketing data: Until consent is withdrawn

9. Your Rights

Under Indian data protection laws and GDPR (where applicable), you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Portability: Receive your data in a structured format
• Restriction: Limit processing of your data
• Objection: Object to processing for marketing purposes
• Withdraw Consent: Withdraw consent at any time

10. Contact Information