Cancellation and Refund Policy

1. Overview

This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds for services provided by OpenFlare Technologies. We are committed to ensuring customer satisfaction while maintaining fair business practices.

2. Business Information

3. Cancellation Policy

3.1 Service Cancellations

• Cancellation requests must be submitted in writing to support@openflare.in
• Cancellations are subject to the specific terms outlined in individual service agreements
• Some services may have a minimum commitment period during which cancellation may not be permitted
• Cancellation requests will be processed within 2-3 business days

3.2 Project-Based Services

• Projects can be cancelled before work commences with full refund eligibility
• Once work has begun, cancellation terms depend on project completion percentage
• Completed milestones are non-refundable

4. Refund Policy

4.1 Refund Eligibility

• Refunds are processed only for eligible cancellations as per this policy
• Services not delivered due to our inability will be fully refunded
• Partial refunds may be applicable based on service utilization
• Refund requests must be made within 30 days of payment

4.2 Non-Refundable Items

• Completed services or delivered products
• Third-party costs incurred on behalf of the client
• Setup fees and administrative charges
• Services consumed or partially utilized

4.3 Refund Process

• Refund requests must be submitted to support@openflare.in
• Include order details, payment reference, and reason for refund
• Refunds will be processed within 7-10 business days after approval
• Refunds will be credited to the original payment method
• Bank processing time may take additional 3-5 business days

5. Payment Gateway Refunds

For payments made through Razorpay or other payment gateways:

• Refunds are subject to payment gateway terms and conditions
• Gateway processing fees may be deducted from refund amount
• International transaction fees are non-refundable
• Refund timeline depends on the payment method and issuing bank

6. Dispute Resolution

In case of disputes regarding cancellations or refunds:

• Contact our support team at support@openflare.in
• Provide detailed information about your concern
• We will investigate and respond within 48 hours
• Escalation to owner: rajandran@openflare.in if needed

7. Force Majeure

OpenFlare Technologies shall not be liable for delays or inability to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or technical failures.

8. Policy Updates

This policy may be updated from time to time. Customers will be notified of significant changes via email or website notification.

9. Contact Information