Shipping and Delivery Policy

1. Overview

OpenFlare Technologies primarily provides digital services and technology solutions. This policy outlines our delivery methods and timelines for various services and any physical products that may be part of our offerings.

2. Business Information

3. Service Delivery Types

3.1 Digital Services

Most of our services are delivered digitally, including:

• Software development and applications
• Web development and hosting services
• Digital consultations and support
• Online training and documentation
• Digital licenses and access credentials

3.2 Physical Products (if applicable)

Any physical products or materials will be shipped as per the terms below:

• Hardware components or devices
• Printed documentation or materials
• Promotional items or branded merchandise

4. Digital Delivery Process

4.1 Delivery Methods

• Email delivery for licenses, credentials, and documentation
• Secure download links for software and applications
• Cloud-based access for web applications and services
• Direct deployment to client infrastructure when applicable

4.2 Delivery Timelines

• Instant Delivery: Digital licenses and access credentials (within 24 hours)
• Standard Projects: As per project timeline (typically 1-4 weeks)
• Custom Development: As specified in service agreement
• Support Services: Response within 24-48 hours

5. Physical Shipping (if applicable)

5.1 Shipping Areas

• Primary shipping within India
• International shipping available on request
• Local delivery available in Bengaluru area

5.2 Shipping Methods

• Standard courier services (3-7 business days)
• Express delivery (1-3 business days)
• Local hand delivery (same day/next day in Bengaluru)

5.3 Shipping Costs

• Shipping costs will be calculated based on weight, dimensions, and destination
• Free shipping may be available for orders above certain value
• Express delivery charges apply for expedited shipping
• International shipping costs include customs and duties (if applicable)

6. Order Processing

• Orders are processed within 1-2 business days after payment confirmation
• Order confirmation will be sent via email
• Tracking information provided for physical shipments
• Digital deliveries include confirmation and access instructions

7. Delivery Confirmation

7.1 Digital Services

• Email confirmation with access details
• Login credentials and setup instructions
• Technical support for initial setup

7.2 Physical Products

• Delivery confirmation via SMS/email
• Signature required for high-value items
• Photo proof of delivery when applicable

8. Delivery Issues

8.1 Non-Delivery

• Contact support@openflare.in immediately
• Provide order number and delivery details
• Investigation will be initiated within 24 hours
• Replacement or refund as per our refund policy

8.2 Damaged Items

• Report damage within 48 hours of delivery
• Provide photos of damaged items and packaging
• Replacement will be arranged at no additional cost

9. Force Majeure

Delivery timelines may be affected by circumstances beyond our control, including:

• Natural disasters and weather conditions
• Government restrictions and lockdowns
• Courier service disruptions
• Technical infrastructure issues

10. Contact Information